Protection 1 – Timeline Protection
Step 1 of 6-Form 710: Borrower Information

This section looks basic, but it determines whether your file moves forward or stalls.

Your servicer verifies your identity against existing records. Exact matches matter — your legal name, Social Security details, property address, and loan number must align with what is already on file. Even small inconsistencies can trigger review delays.

Match your information exactly as it appears on your mortgage documents. Accuracy protects momentum.

Watch the video, then certify your progress.